Frequently Asked Questions

Everything you need to know about your THACKER order.

When will my order ship?

Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a confirmation email with tracking information.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.

Do you offer international shipping?

Yes, THACKER ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected courier.

How do I care for my THACKER leather goods?

To maintain the quality of your leather, avoid prolonged exposure to direct sunlight and moisture. We recommend using a high-quality leather conditioner every 6 months.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment options via Afterpay.

Can I change or cancel my order after it's placed?

Because we aim to ship orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of the order being placed.